Help for CIOs in Coming Out of the IT Shadows
- Details
- Written by Dave Carey
With the advent of Cloud computing, shadow IT has become an ever more painful thorn in the side of the IT organization. And the problem isn’t going away; it’s getting worse.
According to a recent survey of CIOs, CFOs and business decision makers in the US and Europe, conducted by Cloud services provider Canopy, spending on shadow IT will grow 20 percent this year. Half the business decision makers polled have already made a strong commitment to shadow IT, spending 5 to 15 percent of their budget on outside IT products and service providers. On average, this amounts to almost $12 million annually per firm.
Many of Canada’s leading CIOs have delved into key issues around Cloud and shadow IT at roundtables held across the country by The IT Media Group. We’ve been surprised to find that a number of CIOs are growing more comfortable with shadow IT and even using it as a means of taking some of the pressure off an already busy IT department.
Francois Lafortune, VP, Strategic Technology Initiatives at ENMAX, had his moment of awakening during the building of a $1.2 billion plant, when the business came to him, wanting to put in an IT application. (Video: Business management of IT projects) “They were absolutely successful. It was my arrogance that IT projects are different. They’re not. [The business uses] the same processes we do – they are PMI certified,” he said. “They had no problem whatsoever and that’s when I finally had to say, ‘This baby is no longer mine. You guys can do it. Go for it.’”
While Lafortune’s experience is more the exception than the rule at this point, there’s no doubt that the business is growing bolder and more confident when it comes to implementing its own IT projects. And while IT organizations may, over time, find many of their traditional areas of responsibility migrating to the business, their role should not significantly diminish, for it will become increasingly important to guide and manage the process, ensure that enterprise standards are followed, and build IT architectures that provide a sound footing for the business into the future.
Of more immediate concern with respect to shadow IT are issues such as the creation of rogue data, the siloing of information, complex contractual issues, and poor evaluation of the cost of such implementations by the business.
As Paul Lewis, CTO of Hitachi Data Systems Canada, noted at one of our roundtables, “Economic transparency is incredibly important (Video: Economic Transparency in IT). One of the first things the IT group needs to do is become far more transparent in terms of the workload they produce. If you’re managing 500 applications, you should be able to effectively cost out the per-person cost of that application.”
He added that when considering Cloud applications, the business typically doesn’t look at the effort to integrate, the effort to backup, and the effort to make sure that the application adheres to the required SLAs.
“That’s fundamentally what’s missing in most of the conversations,” he said. “You should be asking your providers and partners to help you understand how much this application costs, soup to nuts, so that when we talk about buying more product from you, we can have that apples to apples comparison.”
Great advice from Paul, and that’s just a small example of some of the excellent content coming out of The IT Media Group’s many discussions on Cloud and other important IT management topics . There’s a good chance one of these events will be coming to a city near you in the next few months. If you’re an IT executive, we’d love to have your input to these stimulating conversations.
The easy way to find out our private CIO events and get your invitation to them is by filling out the brief VIP form on our events page.
I look forward to seeing you and hearing what you have to say at our next great CIO conversation.
Past Attendees
ADP - VP Architecture & Infrastructure
AESO - VP, Information Technology
Agnico Eagle Mines - VP, IT
Agrium - Global Mgr., IT Security
Agrium - Senior Director IT Shared Services
Aimia - SVP & Global CIO
Ainsworth Engineered - Director IT
Air Canada Vacations - Director IT
Alberta Energy Regulator - Director, Office of the CIO
Anthem Properties - VP IS
AON Risk Solutions Canada - Head of IT
Aviva Canada - VP, Architecture & Strategy
Bank of America Merrill Lynch - CTO
BC Ferry Services - VP & CIO
Bell Business Markets - Director, Strategy & Planning
Bell Canada - National Director, Digital Transformation
Bellatrix Exploration - Director, Information Technology
Bentall Kennedy - VP IT
Black Press - CTO
BlackBerry - VP Corporate IT
BMO Financial Group - Head of Services Delivery
Bombardier Aerospace - CISO
Bonavista Petroleum - Head of IT
Borden Ladner Gervais LLP - Global CIO
Bow Valley College - Director, IT Services
Bridgewater Bank - Head of IT
BuildDirect - VP IT
Bulk Barn - Head, IT
Burnco - CIO
Caisse de Depot et Placement du Quebec - VP, IT Planning, Architecture, Governance, Operations
Calfrac Well Services - Head of IT
Canada Mortgage and Housing - VP, Information & Technology
Canadian Depository for Securities - CIO
Canadian Direct Insurance - CTO
Canadian Payments Association - VP & CIO
Canucks Sports - Head of IT
Capgemini - Service Delivery Director
CAPREIT - CIO
Cardel Homes - VP MIS
Cargojet - CIO
CCS Corp. - VP IT
CDSPI - Board Director
Centerra Gold - Director IT & Comm
CIBC - Senior Director, Infrastructure Planning & Engineering
CIBC - SVP & CIO, Retail and Business Banking Technology
CIBC Mellon - AVP, Enterprise Architecture
CIBC Mellon - SVP & CIO
Cineplex Entertainment - CTO
City of Brampton - Senior Manager, IT Architecture & Planning
City of Richmond Hill - CIO
City of Toronto - Director of Strategic Planning & Architecture
CN Rail Service - Chief Information Security Officer
Coast Capital Savings - VP Technology
Concordia University - AVP & CIO
Crescent Point Energy - Head of IT
Dairy Farmers of Ontario - Head of IT and Administration
Dale Parizeau Morris Mackenzie - VP, IT
Davies Ward Phillips & Vineberg LLP - Director, Information Technology
DealerTrack Canada - Director, Technology
Defence Construction Canada - Corporate Manager, IT
Deloitte - Director, Risk Advisory
Dentons - Canada CIO
Devon Energy - Director, Integrated Business Services
Direct Cash - VP IT & Security
Dynamic Tire Corp - CIO
D+H Partnership - VP, Head of Canadian Mortgage Technology
eHealth - EVP, Technology
eHealth Ontario - VP, IT Systems & Services
Encana - Director, InfoSec
Enbridge Inc. - VP, Technology and Information Services
Enerflex - CIO
Enerplus - VP. IS
ENMAX - VP, IT & PMO
Equity Financial Trust - VP, IT
Essential Energy Services - Director, IT
Expedia Cruise Ship Centers - VP IS
FGL Sports - VP, Information Technology
Finastra - SVP, Head Technology Managed Services
Fix Auto Canada - COO & SVP
Flightnetwork.com - CIO
Freedom Mobile - Head, Customer Applications, Experience, & Strategy
FT Services - CIO
FundServ - CIO
Genus Capital Management - CTO
Genworth Financial Inc. - VP IT
Golder Associates - CTO
Gran Tierra Energy - Director IT
Grant Thornton LLP - CIO
Greenwin Inc - VP, Information Technology
Groupe Dynamite - Director, IT
GSK Canada - IT Director
GTAA - Acting CIO
H&R Block Canada - VP IT
Haventree Bank - VP, Technology
Hewitt Equipment Ltd. - VP & CIO
Hitachi Vantara - GVP & Global CTO
Home Trust Company - CIO
Home Trust Company - CTO
Home Trust Company - VP & CISO
Horizon North Logistics - CIO
IBM Canada - Associate Partner, Payments Industry
Indigo Books and Music - CIO
ivari - SVP & CIO
JP Morgan Chase Canada - Executive Director, Information Risk Management
Keyera Energy - Director, Information Technology
KnowledgeOne - CIO
LaFarge Canada - Director, IT
Landmark Cinemas Canada - VP, IT
LCBO - Director, Applications Systems
LCBO - SVP & CIO
Leisureworld Senior Care Corp - VP IS
Lightstream Resources - Head, Information Services
London Drugs - GM IT
Loto-Quebec - Corporate Director, InfoSec
Magna International Inc - VP & Global Leader, IT (CIO)
Manulife - Global Head of Private Markets & Real Estate Technology
March Networks - VP Professional Services & CIO
MaRS Discovery District - Managing Director, Fintech and Commerce
McCain Foods Limited - Manager InfoSec
McInnis Cement - Director of Information Technology
Medical Pharmacies Group - VP, Information Technology
MEG Energy - Manager, Information Technology Solutions & Services
MMM Group - CIO
Montreal Police Service - CIO
Morguard Investments - CIO
Moulding & Millwork - CIO
National Bank of Canada - Information Security Officer
National Capital Commission - Chief, IT infrastructure & Support Services
NHL Players' Association - Head, Security & Technology
Northbridge Financial Corp - CIO
OEC Group Canada - Vice President, Information Technology and Client solutions
Oildex - VP, Architecture & Infrastructure
Olympia Financial Group - CIO
OMERS - EVP, Data & Technology
OMERS - SVP IT
Ontario Pension Board - CTO
Ontario Trillium Foundation - CIO
Osum Oil Sands Corp - Manager, IS
Ottawa Police Service - CIO
Pacific Western Transportation - CIO
Packers Plus - Global IT Director
Pason Systems - Manager, Digital Communications & Corporate IT
Patient News - CTO
Peel District School Board - CIO
Pengrowth Corp - Director IS
Penn West Exploration - Snr. Manager, IT Operations
Peterson Investment Group - Head of IT
PFB Corp. - CIO
Pizza Pizza - CIO & VP, IT
Precision Drilling - VP, IT
Precision Drilling - Director, IT Infrastructure & Security
PSP Investments - Snr. Director, Internal Audit & Business Infosec
Public Works and Government Services Canada - Director, IT Security Directorate
PwC - Managing Director, Real Estate Technology Advisory
Qantas - Global CIO
Queen's University - Director, Information Technology
RBC Royal Bank - Head of Application Security, Data Protection & Security Consulting
Regal Lifestyle Communities - CIO
Revera Inc. - CIO
Revera Inc. - Security Architect
Ricoh Canada - VP,IT
RioCan Property Services - VP IT
Roche - Head of IT Americas – Operations
Rogers Communications - SVP, Customer Experience IT
ROM - CIO
Russel Metals - VP,IS
Scotiabank - Head, Systems Architecture & Platform Modernization
Scotiabank - VP - International Systems Technology
Scotiabank - Head, System Architecture & Platform Modernization
Scotiabank - Global Head, GBM Compliance & Transformation
Sears Canada - Divisional VP, Information Technology Services
Secure Energy Services - GM, IT
Shaw - Head, Customer Applications, Experience, & Strategy
Shaw Communications - VP, Technology Operations
Shaw Communications - Director, Risk Management
SMART Technologies - Director, IS Corporate Services
Smartcentres - Director IS, IT
SmartOne Solutions - President & CIO
Societe de Transport de Montreal - Division Head - Security and Compliance
Street Capital Financial - CIO
Sun Life Financial - AVP, Data & Business Intelligence Services
Sun Life Financial - VP Application Ops & Services
Suncor Energy Inc. - Director, Application Portfolio Optimization, I&PM, Business Services
Symcor - CTO, VP Technology Services
Talisman Energy - SVP IT & Business Services
TD Bank - Enterprise Architect
Teknion - SVP, CIO
TELUS - Chief Security Architect
Tervita Corporation - VP, Information Technology
The Hudsons Bay Company - VP Technology
The Hudson's Bay Company - SVP & CIO
The Source - VP, Information Technology
TMX Group - CISO & Global Head of Infrastructure Services
Toromont Industries - VP & CIO
Toronto District School Board - Chief Technology Officer
Toronto Hospital for Sick Children - Director of Technology
Toronto Transit Commission (TTC) - Chief Enterprise Architect
Toronto Transit Commission (TTC) - CIO
Toyota Canada - National Manager, IS
Transamerica Life Canada - CIO
Trican Well Services Ltd. - Director, Business Information Systems
Tridel Corporation - CIO
Trillium Health Partners - IT Director, Applications & Clinical Informatics
UFA Cooperative - VP & CIO
University of Calgary - Executive Director, Development Services
University of Ottawa - CIO
University of Ottawa - Senior Director IT Services & Infrastructure
University of Toronto - Director, Centre for Management & Technology
University of Waterloo - Director, Technology Entrepreneurship
Vancity - VP Technology & Solutions
Viterra - Director Enterprise Technology
Wawanesa Mutual Insurance Company - Director of Innovation Outpost
World Health - Director IT
Wolseley Canada - CIO & COO
Yellow Pages Group - Director - Enterprise Data Management
York Region District School Board - CIO
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Fear is normal and something we all experience, but if we don’t stand up to fearful thoughts on repeat, we become paralyzed by fear. In this article, I want to talk about what fear is, why it stops us from taking action—especially at work—and how to flip fear on its head so we can move forward instead of feeling stuck.
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