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Leadership

Strategies, advice and opinions helping to define and develop the role of IT leaders and their staffs.

Help for CIOs in Coming Out of the IT Shadows

With the advent of Cloud computing, shadow IT has become an ever more painful thorn in the side of the IT organization. And the problem isn’t going away; it’s getting worse.

According to a recent survey of CIOs, CFOs and business decision makers in the US and Europe, conducted by Cloud services provider Canopy, spending on shadow IT will grow 20 percent this year. Half the business decision makers polled have already made a strong commitment to shadow IT, spending 5 to 15 percent of their budget on outside IT products and service providers. On average, this amounts to almost $12 million annually per firm.

Many of Canada’s leading CIOs have delved into key issues around Cloud and shadow IT at roundtables held across the country by The IT Media Group. We’ve been surprised to find that a number of CIOs are growing more comfortable with shadow IT and even using it as a means of taking some of the pressure off an already busy IT department.

Francois Lafortune, VP, Strategic Technology Initiatives at ENMAX, had his moment of awakening during the building of a $1.2 billion plant, when the business came to him, wanting to put in an IT application. (Video: Business management of IT projects)  “They were absolutely successful. It was my arrogance that IT projects are different. They’re not. [The business uses] the same processes we do – they are PMI certified,” he said. “They had no problem whatsoever and that’s when I finally had to say, ‘This baby is no longer mine. You guys can do it. Go for it.’”

While Lafortune’s experience is more the exception than the rule at this point, there’s no doubt that the business is growing bolder and more confident when it comes to implementing its own IT projects. And while IT organizations may, over time, find many of their traditional areas of responsibility migrating to the business, their role should not significantly diminish, for it will become increasingly important to guide and manage the process, ensure that enterprise standards are followed, and build IT architectures that provide a sound footing for the business into the future.

Of more immediate concern with respect to shadow IT are issues such as the creation of rogue data, the siloing of information, complex contractual issues, and poor evaluation of the cost of such implementations by the business.

As Paul Lewis, CTO of Hitachi Data Systems Canada, noted at one of our roundtables, “Economic transparency is incredibly important (Video: Economic Transparency in IT). One of the first things the IT group needs to do is become far more transparent in terms of the workload they produce. If you’re managing 500 applications, you should be able to effectively cost out the per-person cost of that application.”

He added that when considering Cloud applications, the business typically doesn’t look at the effort to integrate, the effort to backup, and the effort to make sure that the application adheres to the required SLAs.

“That’s fundamentally what’s missing in most of the conversations,” he said. “You should be asking your providers and partners to help you understand how much this application costs, soup to nuts, so that when we talk about buying more product from you, we can have that apples to apples comparison.”

Great advice from Paul, and that’s just a small example of some of the excellent content coming out of The IT Media Group’s many discussions on Cloud and other important IT management topics . There’s a good chance one of these events will be coming to a city near you in the next few months. If you’re an IT executive, we’d love to have your input to these stimulating conversations.

The easy way to find out our private CIO events and get your invitation to them is by filling out the brief VIP form on our events page.

I look forward to seeing you and hearing what you have to say at our next great CIO conversation.

 

Past Attendees


ADP - VP Architecture & Infrastructure

AESO - VP, Information Technology

Agnico Eagle Mines - VP, IT

Agrium - Global Mgr., IT Security

Agrium - Senior Director IT Shared Services

Aimia - SVP & Global CIO

Ainsworth Engineered - Director IT

Air Canada Vacations - Director IT

Alberta Energy Regulator - Director, Office of the CIO

Anthem Properties - VP IS

AON Risk Solutions Canada - Head of IT

Aviva Canada - VP, Architecture & Strategy

Bank of America Merrill Lynch - CTO

BC Ferry Services - VP & CIO

Bellatrix Exploration - Director, Information Technology

Bentall Kennedy - VP IT

Black Press - CTO

BlackBerry - VP Corporate IT

BMO Financial Group - Head of Services Delivery

Bombardier Aerospace - CISO

Bonavista Petroleum - Head of IT

Borden Ladner Gervais LLP - Global CIO

Bow Valley College - Director, IT Services

Bridgewater Bank - Head of IT

BuildDirect - VP IT

Bulk Barn - Head, IT

Burnco - CIO

Caisse de Depot et Placement du Quebec - VP, IT Planning, Architecture, Governance, Operations

Calfrac Well Services - Head of IT

Canada Mortgage and Housing - VP, Information & Technology

Canadian Depository for Securities - CIO

Canadian Direct Insurance - CTO

Canadian Payments Association - VP & CIO

Canucks Sports - Head of IT

Cardel Homes - VP MIS

Cargojet - CIO

CCS Corp. - VP IT

Centerra Gold - Director IT & Comm

CIBC - Senior Director, Infrastructure Planning & Engineering

CIBC - SVP & CIO, Retail and Business Banking Technology

CIBC Mellon - AVP, Enterprise Architecture

CIBC Mellon - SVP & CIO

Cineplex Entertainment - CTO

City of Brampton - Senior Manager, IT Architecture & Planning

City of Toronto - Director of Strategic Planning & Architecture

CN Rail Service - Chief Information Security Officer

Coast Capital Savings - VP Technology

Concordia University - AVP & CIO

Crescent Point Energy - Head of IT

Dairy Farmers of Ontario - Head of IT and Administration

Dale Parizeau Morris Mackenzie - VP, IT

Davies Ward Phillips & Vineberg LLP - Director, Information Technology

DealerTrack Canada - Director, Technology

Defence Construction Canada - Corporate Manager, IT

Dentons - Canada CIO

Devon Energy - Director, Integrated Business Services

Direct Cash - VP IT & Security

Dynamic Tire Corp - CIO

eHealth Ontario - VP, IT Systems & Services

Encana - Director, InfoSec

Enerflex - CIO

Enerplus - VP. IS

ENMAX - VP, IT & PMO

Essential Energy Services - Director, IT

Expedia Cruise Ship Centers - VP IS

FGL Sports - VP, Information Technology

Fix Auto Canada - COO & SVP

Flightnetwork.com - CIO

FT Services - CIO

FundServ - CIO

Genus Capital Management - CTO

Genworth Financial Inc. - VP IT

Golder Associates - CTO

Gran Tierra Energy - Director IT

Grant Thornton LLP - CIO

Greenwin Inc - VP, Information Technology

Groupe Dynamite - Director, IT

GSK Canada - IT Director

GTAA - Acting CIO

H&R Block Canada - VP IT

Hewitt Equipment Ltd. - VP & CIO

Hitachi - CTO, Americas

Home Trust Company - CIO

Home Trust Company - CTO

Home Trust Company - VP & CISO

Horizon North Logistics - CIO

Indigo Books and Music - CIO

ivari - SVP & CIO

JP Morgan Chase Canada - Executive Director, Information Risk Management

Keyera Energy - Director, Information Technology

KnowledgeOne - CIO

LaFarge Canada - Director, IT

Landmark Cinemas Canada - VP, IT

LCBO - Director, Applications Systems

LCBO - SVP & CIO

Leisureworld Senior Care Corp - VP IS

Lightstream Resources - Head, Information Services

London Drugs - GM IT

Loto-Quebec - Corporate Director, InfoSec

Magna International Inc - VP & Global Leader, IT (CIO)

March Networks - VP Professional Services & CIO

McCain Foods Limited - Manager InfoSec

McInnis Cement - Director of Information Technology

Medical Pharmacies Group - VP, Information Technology

MEG Energy - Manager, Information Technology Solutions & Services

MMM Group - CIO

Montreal Police Service - CIO

Morguard Investments - CIO

Moulding & Millwork - CIO

National Bank of Canada - Information Security Officer

National Capital Commission - Chief, IT infrastructure & Support Services

NHL Players' Association - Head, Security & Technology

Northbridge Financial Corp - CIO

OEC Group Canada - Vice President, Information Technology and Client solutions

Oildex - VP, Architecture & Infrastructure

Olympia Financial Group - CIO

OMERS - SVP IT

Ontario Pension Board - CTO

Ontario Trillium Foundation - CIO

Ottawa Police Service - CIO

Pacific Western Transportation - CIO

Packers Plus - Global IT Director

Patient News - CTO

Peel District School Board - CIO

Pengrowth Corp - Director IS

Penn West Exploration - Snr. Manager, IT Operations

Peterson Investment Group - Head of IT

PFB Corp. - CIO

Pizza Pizza - CIO & VP, IT

Precision Drilling - VP, IT

Precision Drilling - Director, IT Infrastructure & Security

PSP Investments - Snr. Director, Internal Audit & Business Infosec

Public Works and Government Services Canada - Director, IT Security Directorate

PwC - Managing Director, Real Estate Technology Advisory

Qantas - Global CIO

Queen's University - Director, Information Technology

RBC Royal Bank - Head of Application Security, Data Protection & Security Consulting

Regal Lifestyle Communities - CIO

Revera Inc. - CIO

Revera Inc. - Security Architect

Ricoh Canada - VP,IT

RioCan Property Services - VP IT

Rogers Communications - SVP, Customer Experience IT

ROM - CIO

Russel Metals - VP,IS

Scotiabank - VP - International Systems Technology

Scotiabank - Director, Architecture & Engineering

Sears Canada - Divisional VP, Information Technology Services

Secure Energy Services - GM, IT

Shaw Communications - VP, Technology Operations

Shaw Communications - Director, Risk Management

SMART Technologies - Director, IS Corporate Services

Smartcentres - Director IS, IT

Societe de Transport de Montreal - Division Head - Security and Compliance

Street Capital Financial - CIO

Sun Life Financial - AVP, Data & Business Intelligence Services

Sun Life Financial - VP Application Ops & Services

Suncor Energy Inc. - Director, Application Portfolio Optimization, I&PM, Business Services

Symcor - CTO, VP Technology Services

Talisman Energy - SVP IT & Business Services

TD Bank - Enterprise Architect

Teknion - SVP, CIO

TELUS - Chief Security Architect

Tervita Corporation - VP, Information Technology

The Hudsons Bay Company - VP Technology

The Hudson's Bay Company - SVP & CIO

The Source - VP, Information Technology

TMX Group - VP, CISO

Toromont Industries - VP & CIO

Toronto District School Board - Chief Technology Officer

Toronto Hospital for Sick Children - Director of Technology

Toronto Transit Commission (TTC) - Chief Enterprise Architect

Toronto Transit Commission (TTC) - CIO

Toyota Canada - National Manager, IS

Transamerica Life Canada - CIO

Trican Well Services Ltd. - Director, Business Information Systems

Tridel Corporation - CIO

Trillium Health Partners - IT Director, Applications & Clinical Informatics

UFA Cooperative - VP & CIO

University of Calgary - Executive Director, Development Services

University of Ottawa - CIO

University of Ottawa - Senior Director IT Services & Infrastructure

University of Waterloo - Director, Technology Entrepreneurship

Vancity - VP Technology & Solutions

Viterra - Director Enterprise Technology

World Health - Director IT

Yellow Pages Group - Director - Enterprise Data Management

York Region District School Board - CIO

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