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Roundtable: Data-Driven Customer Engagement (Toronto)

On September 28, 2017 in Toronto, The IT Media Group will host a CIO Master Series roundtable, “Data-Driven Customer Engagement”. 

Customer engagement has become the new competitive arena, with customers and employees both demanding more compelling, more innovative experiences.

This roundtable will explore the role of the CIO and technology in elevating the customer experience. And we’ll discuss the technologies, processes and practices that support greater customer insights, and enable engagements that match your customers’ real-world experiences to their expectations.

Discussion topics will include:

  • Building a customer-centric view with data
  • Engagement models and applications
  • Personalizing the customer experience
  • Measuring and reducing Customer Effort
  • AI’s role in customer engagement

Interested IT executives can use this link to access our brief VIP registration form.

The IT Media Group’s CIO Master Series is one of the most successful event programs for IT executives in Canada, bringing together scores of senior level peers for thoughtful private discussions around the top issues facing enterprise IT. For a better understanding of these events please visit our Video section.

The IT Media Group is an award-winning producer of events and content for senior IT executives. Based in Toronto, our leadership team includes some of the most experienced and well respected media, technology and business professionals serving the IT executive community in Canada.