HomeSitemap This email address is being protected from spambots. You need JavaScript enabled to view it.

Operations

What IT leaders need to know about the management and effective running of the IT organization.

CIO roundtable: ‘Winning Tactics for Hard Times’

It was nice to be back in my comfort zone in November, helping host The IT Media Group’s first CIO Roundtable in Toronto. The theme ‘Winning Tactics for Hard Times’ provided plenty of issues for the nine participating CIOs and CTOs to explore. And the format – more lightly structured than the roundtables I’ve done in the past – proved to be an excellent one, giving participants ample rein to take the conversation deeper into areas of specific interest. Panelists gave a big thumbs up to the event, so the stage is set for us to do many more in the new year.

 

CIO Roundtables are familiar territory for me; I’ve been involved in many of them over the past two decades as editor of CIO Canada and Canadian Datasystems. But it’s especially satisfying to be involved now as Editorial Director of a firm I’ve co-founded with two highly skilled colleagues: long-time friend and publisher, John Pickett, whom many of you know as the host of countless quality IT management events across Canada, and business guru Nasheen Liu, formerly a marketing exec with Sun Microsystems.

There’s a downloadable pdf with the written summary report, but here’s a quick peek at some of the topics that garnered the most interest.


Introducing disruptive technology

Introducing disruptive technology is a challenge for every CIO, and there was no shortage of commentary around how to do it effectively. As one panelist put it, “I think a lot of IT organizations are genetically encoded to ignore disruptive technologies because of the support model – people don’t know how to order it… Leading it from the top down is really the way organizations need to embrace or compel themselves to deal with disruptive technologies and figure it out. If you wait for that to come from groundswell up – from the IT organization – you’ll find that disruptive technology is in use around your business and around your IT organization, not through it.”


Showing rapid ROI

The need for quick ROI on IT investments was another area that got a thorough airing by roundtable members, and a number of good ideas were put forward for discussion. Said one, “We’ve gone to 60-day delivery. The notion is, every 60 days we’re able to say we’ve just done this – whatever ‘this’ may be. And it’s not just new initiatives – it’s everything. I didn’t put a fence around it. That keeps giving you the value-added, and it isn’t 18-month ROI , it’s 60-day ROI.”


Side benefit of cost-cutting

Cost cutting is a fact of life for most CIOs, but for some it’s actually having an upside, as this panelist explained: “I live in an environment of having to do more with less far more aggressively than ever before… What I’m finding is that the dependence on technology to drive the business’s strategies is now increasing. So I now sit at the business table, whereas I was one level away from it before. So even though we’re in an environment that is tough, the ability to take not only a step up but for us to lead through innovation is probably better than I’ve ever seen it.”


Impact of social media

Conversations around social media are ubiquitous these days, and the November roundtable was no exception. Here’s one interesting sample from a much broader discussion, “The complaint box is now completely public. Complaint boxes can be our friends because they can point out areas that aren’t working well. It’s the fact that everybody sees it now that makes it a threat,” observed one CIO. “But if you get over that and look at it as a way to have a broader reach into what people are thinking about your organization, it gives you an opportunity to respond to that, rather than just not hearing it. So I don’t see it as a threat – the threat is not hearing it.”


Join us at future roundtables

Many more IT Media Group roundtables are in the planning stage for the coming year acrossCanada, and content from them will be used to populate the CIO Resource section of our Web site. So these events are not only a way for senior IT execs to gain valuable insights from their peers in a comfortable setting, but also a way for them to share their insights with the Canadian CIO community at large.

We’d like to involve as many Canadian IT execs as we can in these events. So no matter where you are in the country, please let us know if you’d like to be part of these compelling conversations. We’d love to have you along.

 

Past Attendees


ADP - VP Architecture & Infrastructure

AESO - VP, Information Technology

Agnico Eagle Mines - VP, IT

Agrium - Global Mgr., IT Security

Agrium - Senior Director IT Shared Services

Aimia - SVP & Global CIO

Ainsworth Engineered - Director IT

Air Canada Vacations - Director IT

Alberta Energy Regulator - Director, Office of the CIO

Anthem Properties - VP IS

AON Risk Solutions Canada - Head of IT

Aviva Canada - VP, Architecture & Strategy

Bank of America Merrill Lynch - CTO

BC Ferry Services - VP & CIO

Bellatrix Exploration - Director, Information Technology

Bentall Kennedy - VP IT

Black Press - CTO

BlackBerry - VP Corporate IT

BMO Financial Group - Head of Services Delivery

Bombardier Aerospace - CISO

Bonavista Petroleum - Head of IT

Borden Ladner Gervais LLP - Global CIO

Bow Valley College - Director, IT Services

Bridgewater Bank - Head of IT

BuildDirect - VP IT

Bulk Barn - Head, IT

Burnco - CIO

Caisse de Depot et Placement du Quebec - VP, IT Planning, Architecture, Governance, Operations

Calfrac Well Services - Head of IT

Canada Mortgage and Housing - VP, Information & Technology

Canadian Depository for Securities - CIO

Canadian Direct Insurance - CTO

Canadian Payments Association - VP & CIO

Canucks Sports - Head of IT

Capgemini - Service Delivery Director

CAPREIT - CIO

Cardel Homes - VP MIS

Cargojet - CIO

CCS Corp. - VP IT

Centerra Gold - Director IT & Comm

CIBC - Senior Director, Infrastructure Planning & Engineering

CIBC - SVP & CIO, Retail and Business Banking Technology

CIBC Mellon - AVP, Enterprise Architecture

CIBC Mellon - SVP & CIO

Cineplex Entertainment - CTO

City of Brampton - Senior Manager, IT Architecture & Planning

City of Richmond Hill - CIO

City of Toronto - Director of Strategic Planning & Architecture

CN Rail Service - Chief Information Security Officer

Coast Capital Savings - VP Technology

Concordia University - AVP & CIO

Crescent Point Energy - Head of IT

Dairy Farmers of Ontario - Head of IT and Administration

Dale Parizeau Morris Mackenzie - VP, IT

Davies Ward Phillips & Vineberg LLP - Director, Information Technology

DealerTrack Canada - Director, Technology

Defence Construction Canada - Corporate Manager, IT

Deloitte - Director, Cyber Risk

Dentons - Canada CIO

Devon Energy - Director, Integrated Business Services

Direct Cash - VP IT & Security

Dynamic Tire Corp - CIO

D+H Partnership - VP, Head of Canadian Mortgage Technology

eHealth Ontario - VP, IT Systems & Services

Encana - Director, InfoSec

Enbridge Inc. - VP, Technology and Information Services

Enerflex - CIO

Enerplus - VP. IS

ENMAX - VP, IT & PMO

Essential Energy Services - Director, IT

Expedia Cruise Ship Centers - VP IS

FGL Sports - VP, Information Technology

Fix Auto Canada - COO & SVP

Flightnetwork.com - CIO

FT Services - CIO

FundServ - CIO

Genus Capital Management - CTO

Genworth Financial Inc. - VP IT

Golder Associates - CTO

Gran Tierra Energy - Director IT

Grant Thornton LLP - CIO

Greenwin Inc - VP, Information Technology

Groupe Dynamite - Director, IT

GSK Canada - IT Director

GTAA - Acting CIO

H&R Block Canada - VP IT

Hewitt Equipment Ltd. - VP & CIO

Hitachi - CTO, Americas

Home Trust Company - CIO

Home Trust Company - CTO

Home Trust Company - VP & CISO

Horizon North Logistics - CIO

IBM Canada - Associate Partner, Payments Industry

Indigo Books and Music - CIO

ivari - SVP & CIO

JP Morgan Chase Canada - Executive Director, Information Risk Management

Keyera Energy - Director, Information Technology

KnowledgeOne - CIO

LaFarge Canada - Director, IT

Landmark Cinemas Canada - VP, IT

LCBO - Director, Applications Systems

LCBO - SVP & CIO

Leisureworld Senior Care Corp - VP IS

Lightstream Resources - Head, Information Services

London Drugs - GM IT

Loto-Quebec - Corporate Director, InfoSec

Magna International Inc - VP & Global Leader, IT (CIO)

March Networks - VP Professional Services & CIO

McCain Foods Limited - Manager InfoSec

McInnis Cement - Director of Information Technology

Medical Pharmacies Group - VP, Information Technology

MEG Energy - Manager, Information Technology Solutions & Services

MMM Group - CIO

Montreal Police Service - CIO

Morguard Investments - CIO

Moulding & Millwork - CIO

National Bank of Canada - Information Security Officer

National Capital Commission - Chief, IT infrastructure & Support Services

NHL Players' Association - Head, Security & Technology

Northbridge Financial Corp - CIO

OEC Group Canada - Vice President, Information Technology and Client solutions

Oildex - VP, Architecture & Infrastructure

Olympia Financial Group - CIO

OMERS - SVP IT

Ontario Pension Board - CTO

Ontario Trillium Foundation - CIO

Osum Oil Sands Corp - Manager, IS

Ottawa Police Service - CIO

Pacific Western Transportation - CIO

Packers Plus - Global IT Director

Pason Systems - Manager, Digital Communications & Corporate IT

Patient News - CTO

Peel District School Board - CIO

Pengrowth Corp - Director IS

Penn West Exploration - Snr. Manager, IT Operations

Peterson Investment Group - Head of IT

PFB Corp. - CIO

Pizza Pizza - CIO & VP, IT

Precision Drilling - VP, IT

Precision Drilling - Director, IT Infrastructure & Security

PSP Investments - Snr. Director, Internal Audit & Business Infosec

Public Works and Government Services Canada - Director, IT Security Directorate

PwC - Managing Director, Real Estate Technology Advisory

Qantas - Global CIO

Queen's University - Director, Information Technology

RBC Royal Bank - Head of Application Security, Data Protection & Security Consulting

Regal Lifestyle Communities - CIO

Revera Inc. - CIO

Revera Inc. - Security Architect

Ricoh Canada - VP,IT

RioCan Property Services - VP IT

Rogers Communications - SVP, Customer Experience IT

ROM - CIO

Russel Metals - VP,IS

Scotiabank - Head, Systems Architecture & Platform Modernization

Scotiabank - VP - International Systems Technology

Scotiabank - Director, Architecture & Engineering

Sears Canada - Divisional VP, Information Technology Services

Secure Energy Services - GM, IT

Shaw Communications - VP, Technology Operations

Shaw Communications - Director, Risk Management

SMART Technologies - Director, IS Corporate Services

Smartcentres - Director IS, IT

Societe de Transport de Montreal - Division Head - Security and Compliance

Street Capital Financial - CIO

Sun Life Financial - AVP, Data & Business Intelligence Services

Sun Life Financial - VP Application Ops & Services

Suncor Energy Inc. - Director, Application Portfolio Optimization, I&PM, Business Services

Symcor - CTO, VP Technology Services

Talisman Energy - SVP IT & Business Services

TD Bank - Enterprise Architect

Teknion - SVP, CIO

TELUS - Chief Security Architect

Tervita Corporation - VP, Information Technology

The Hudsons Bay Company - VP Technology

The Hudson's Bay Company - SVP & CIO

The Source - VP, Information Technology

TMX Group - VP, CISO

Toromont Industries - VP & CIO

Toronto District School Board - Chief Technology Officer

Toronto Hospital for Sick Children - Director of Technology

Toronto Transit Commission (TTC) - Chief Enterprise Architect

Toronto Transit Commission (TTC) - CIO

Toyota Canada - National Manager, IS

Transamerica Life Canada - CIO

Trican Well Services Ltd. - Director, Business Information Systems

Tridel Corporation - CIO

Trillium Health Partners - IT Director, Applications & Clinical Informatics

UFA Cooperative - VP & CIO

University of Calgary - Executive Director, Development Services

University of Ottawa - CIO

University of Ottawa - Senior Director IT Services & Infrastructure

University of Waterloo - Director, Technology Entrepreneurship

Vancity - VP Technology & Solutions

Viterra - Director Enterprise Technology

World Health - Director IT

Wolseley Canada - CIO & COO

Yellow Pages Group - Director - Enterprise Data Management

York Region District School Board - CIO

Operations Archive